Shipping policy

Last Updated: August 2026

At Ridavé, every product is made to order. Once your order is successfully placed, it is processed, printed, packed and shipped through our fulfilment and courier partners.

Order Processing

Orders are generally processed and dispatched within 2–3 working days after successful order confirmation.

Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout.

Delivery Time

Delivery time depends on your location and courier service availability. Most domestic orders are expected to arrive within approximately 2–9 days after dispatch, but delays may occur due to courier operations, weather, public holidays, remote locations or other circumstances beyond our control.

The delivery estimate is not a guaranteed delivery date.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

House/Door number

Street/Area/Locality

City and State

Pincode

Landmark, where applicable
Correct mobile number

Ridavé is not responsible for delays, failed deliveries or additional shipping requirements caused by incorrect or incomplete customer information.

Tracking

Once your order is shipped, tracking details will be provided. Courier tracking information may occasionally take time to update.

Delayed or Undelivered Orders

If your order is showing an unusual delivery delay or an unsuccessful delivery attempt, please contact us as soon as possible with your order number.

Courier partners may make multiple delivery attempts depending on their operational policies.

RTO — Return to Origin

An order may be returned to the fulfilment facility if delivery fails because of reasons including:

Incorrect or incomplete address

Customer unavailable or unreachable

Customer refusing delivery

COD payment not being ready

Unserviceable pincode

Customer requesting future delivery or self-pickup

Premises being closed

Other courier-related delivery issues

Ridavé cannot guarantee re-delivery after an RTO. If a returned order is eligible for re-shipping, additional arrangements or charges may apply depending on the circumstances.

Force Majeure

Ridavé shall not be responsible for delays caused by circumstances beyond reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, technical failures or courier disruptions.