Refund policy

Last Updated: August 2026

 

Refunds are available only where an order qualifies under our Cancellation, Returns & Replacements policies.

Eligible Refund Situations

A refund may be considered when:

• An eligible manufacturing or printing defect is verified and a refund is approved.

• A qualifying cancellation is approved before production.

• A payment was successfully received but the order could not be fulfilled.

• Another situation is specifically approved by Ridavé.

Non-Refundable Situations

Refunds will generally not be provided for:

• Incorrect size selected by the customer

• Change of mind

• Personal preference

• Minor colour variation

• Failure to accept a COD order

• Incorrect or incomplete address supplied by the customer

• Customer unavailability resulting in failed delivery/RTO

• Customer refusal to accept delivery

• Delivery issues caused by incorrect customer information

Damaged / Defective Products

Eligible damaged, defective or misprinted products must be reported within 5 days of delivery with the required photographs, packaging images and unboxing video.

After verification, Ridavé may offer a replacement or refund depending on the circumstances.

RTO Orders

An order returned because of failed delivery is not automatically eligible for a customer refund.

The resolution for an RTO order will depend on the reason for return and the applicable fulfilment/courier conditions.

Refund Processing

Once a refund is approved, it will be processed through the applicable payment method used for the order, subject to payment gateway processing times.